Contact Us

📞 Contact Us

Need help? We’ve got you.Our team is ready to support you before and after your purchase fast and friendly.

📧 Email:

📧 Email:

Write to us at help@shadesmarket.it – we respond quickly, usually within 24 hours.

📱 Phone:

📱 Phone:

Call us at +39 3508020600 (Mon–Fri, 10:00–17:00 CET)


💬 Live Chat:

💬 Live Chat:

Click the chat icon at the bottom right of the page. We reply in minutes!

❓ Frequently Asked Questions (FAQ)

1. Are your sunglasses 100% original?

Yes. All our products are 100% authentic, sourced from official and certified distributors.

2. How long does shipping take?

We ship fast across Europe. Delivery takes 2–5 business days, depending on your location.

3. Can I track my order?

Absolutely! Once shipped, you’ll get a tracking number by email.

4. What if the sunglasses don’t fit or I change my mind?

No worries. You can return your order within 14 days, easily and without extra costs.

5. Do you ship outside the EU?

We currently ship only within Europe, but we’re working to expand.

6. How do I apply my discount code?

At checkout, enter your promo code in the "Discount" field, then click "Apply".

7. Is my payment secure?

Yes. All payments are handled through secure gateways (PayPal, Klarna, Visa, Mastercard). Your data is protected.

8. What if I need help after I’ve placed my order?

We’re here for you 24/7 via email, chat or phone. Just reach out anytime.

9. Do I need an account to buy?

No, but creating one lets you track orders, save favorites and get faster checkout.